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Service Alerts

Stay informed during the coronavirus (COVID-19) outbreak

Amid the spread of COVID-19, it is our goal to keep you informed of the actions we are taking to minimize disruptions and best serve you during this time while keeping our employees and others safe.

 

The COVID-19 outbreak is causing disruptions to the global supply chain. While the situation continues to evolve, our network remains strong, and its size and agility will serve as assets for navigating the challenges ahead.

 

The United States Department of Homeland Security Cybersecurity and Infrastructure Security Agency (CISA) has made a special exemption for Transportation and Logistics, saying:

 

“Functioning critical infrastructure is imperative during the response to the COVID-19 emergency for both public health and safety as well as community well-being. Certain critical infrastructure industries have a special responsibility in these times to continue operations.”

 

XPO Logistics is critical infrastructure. As borders close and states issue “stay at home” orders and other mandates to mitigate the virus threat, we will continue normal operations.

 

Our teams are closely monitoring changes. Below are some status updates:

XPO truck on the road

Transportation

Road Logistics

XPO’s critical infrastructure status exempts us from the impact of the US and Canada border closure for non-essential business.

 

Our over-the-road businesses are working with and adhering to federal and state government orders and mandates as they arise. We recognize that due to demand in our truckload business, capacity is tightening and, in some areas, rates are rising. Our network is large, and our team is engaged in finding customer solutions.

 

With our expedite business, we have identified and carved out additional capacity to meet urgent needs.

 

In our last mile business, all hubs are open, and we are using no contact procedures, delivering to the curbside with digital processing for all products except appliances. Since appliances are essential goods, delivery and installation services is still offered.

 

Our drivers are on the road delivering with our less-than-truckload business. No contact delivery processing is being used. For updates specific to LTL, please visit this site https://ltl.xpo.com/en/ltl/covid-19.html.

LTL Double Truck Profile
XPO Ocean Logistics

Ocean Logistics

In North America, we are experiencing port closures and restricted access to some marine terminals and customer locations. Future restrictions may be placed on other sites, including railheads. Our operations remain open and committed to serving. We have published this letter for our customers answering questions and concerns regarding this unprecedented time. We continue to work with our network, keeping partnerships strong and capacity broad to be ready when volume picks back up and ports face congestion.

Air Logistics

Effective March 17, 2020, passenger travel restrictions have been put in place between the US and 26 countries in Europe. There has been a significant reduction in capacity for freight between the EU and US since passenger flights provide much of the availability. We are identifying alternative aircraft options for this trade lane. For freight traveling from Asia to the US, passenger travel has also been restricted for China and Korea. Airports are open, though, and custom clearance is occurring. Freight operators and air charter options are available. For the rest of world, we are seeing capacity drop relative to an overall decrease in production and demand.

XPO Air Cargo
XPO Supply Chain

Supply Chain

Contract Logistics

Our Supply Chain Americas & Asia Pacific business continues to operate throughout our regions, working to keep our people safe and deliver for our customers. In the US, our work has been designated as “critical infrastructure” and “essential services” by the Cybersecurity and Infrastructure Security Agency (CISA) within the US Department of Homeland Security, so our work continues as we package and deliver food, medical devices, technology equipment and more.

 

We have created a client communication for all of our customers, detailing the actions of our Business Continuity Response Team – including visitor restrictions, employee declarations, enhanced cleaning protocols and more. Do not hesitate to reach out directly to your account manager if you have questions about how we are combatting COVID-19.